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| Staffing the Helpline |
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The Helpline is co-ordinated by a small number of staff and staffed by a group of dedicated volunteers. The Helpline Manager ensures the smooth running of the Helpline. Helpline staff provide support and supervision to Helpline volunteers. Volunteers staff the Helpline phones 7 days a week, 12 hours a day, 364 days a year (closed Christmas Day). Each volunteer does one four-hour shift a week. The shifts are: |